show sidebar & content

Terms and Conditions

DELIVERY

All items are delivered Royal Mail 1st Class – Standard Delivery

Large Letter – £1.50

Small Parcel – £3.50

Large Parcel – £6.50

Please allow 3-5 working days for the delivery of your item(s). Some of my items are made to order especially for you, so please allow up to 2 weeks for these items to make their way to you. I will always try to get orders out as quickly as possible but please contact me if you wish an item to be delivered before a specific date – additional delivery charge may apply.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

RETURNS

So you’ve received your item and you dont want to keep it? Fear not…

You have 14 days from shipment of the item for a refund. Please contact me before returning items for the return address. Refunds will be issued once the item has been received. Refunds will only be issued if the item is returned in a new condition. Delivery charge is non-refundable.

When returning products please include in the parcel – your details and order number along with all the items you wish to have refunded.

Personalised items that have been made-to-order with your choice of name, message or specifications are non-returnable.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

FAULTY ITEMS

I am extremely apologetic if you should find a fault with your item(s). Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please contact me stating your order number and the nature of the fault.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

ORDER CANCELLATIONS

Orders can be cancelled up to 24 hours after order is placed. If payment has already been taken, a full refund will be issued.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

ENVIRONMENTAL POLICY

House of Stone is committed to achieving a good environmental practice and operating in a sustainable manner. The linen fabrics used are Oeko-Tex certified (www.oeko-tex.com) and are sourced from the best factories in Europe and overseas, and bought from a UK supplier. Linen fibres are the most ecological of all natural fibres being 10 times more ecological to produce than cotton.

I work hard to ensure the necessary steps are taken to minimise my impact on the environment. I use 100% recycled card, small amounts of packaging and hand-make at home as much as possible. The printing ink used is environmentally friendly and 100% solvent free, and the oven baked clay for my handmade buttons is produced using raw materials based on natural fats and oils and does not contain any harmful, allergenic or poisonous substances.

Absolutely everything I use… the fabric, cotton thread, zips, cushion pads, packaging….is all bought from, and in support of UK suppliers!

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

COOKIES

The term cookie is usually a tasty treat, but it also refers to tiny text files stored on your computer when you visit certain web pages. I use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor my website exactly to your needs.

Completely harmless to your computer, cookies don’t store personally identifiable information such as name, address or payment details, but they do provide me with encrypted information to help improve your experience of the site. For example, they help me to identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. I do not pass your details onto any third parties.

By browsing my website you agree to the use of cookies. If you do not agree, please do not use this website.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

PRIVACY POLICY

House of Stone values its customers and respects their privacy. Any information I collect about you is held with the utmost care and security and not passed onto third parties.

You will be asked to register if you would like to use some of the services and features I offer on this website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register your information is stored securely in my account. Once you have logged in you can access your account directly to amend any personal details, for example if you change your address. If you wish to place an order you will also be required to provide credit or debit card details.

 Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give your information, it may be used for:

1. Administration of our site – the information you give is necessary to enable me to fulfil your order, make sure it is delivered correctly and to maintain your account.

2. Customer service – you are asked for your contact details, such as your residential address, e-mail address and telephone number, to enable me to answer any questions you have about using the website and to notify you about the status of your order.

3. Direct marketing – I want to keep you up to date on latest products, promotional offers and events. If you have agreed when you registered, I can inform you about these and other services and events I offer by e-mail or post.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

COPYRIGHT

I take the protection of my work very seriously. Please note that all content, images, products etc. are Copyright 2013 House of Stone and no part of this website may be copied or reproduced without permission.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without my prior written permission.